E-Commerce Performance Manager

Permanent employee, Full-time · Porto

32,000 - 42,000 € per year

Job Summary

About Index®
Index® is a premium DTC basics brand owned by Rovo Group. After relaunching our Shopify site and revitalizing our visual identity and product offering, we're now focused on operational excellence and data-driven growth. To support this, we're hiring a hands-on, detail-oriented E-Commerce Performance Manager who can help us make smarter decisions, faster.

Role Overview
As the E-Commerce Performance Manager, you will be the right hand for strategic and day to day performance topics, ensuring we are continuously optimizing what’s working, correcting what’s broken, through alignment of our digital, marketing, and product developments teams.

Key Responsabilities

1. Shopify Excellence & Operations:

Maintain and optimize all product listings, tags, availability, SKUs, visibility, and collections
Clean up and structure historical product data (publish dates, returns, availability patterns)
Ensure product launches and stock updates are correctly reflected on-site

2. Performance Data Analysis & Reporting:

Analyze Shopify reports: conversion rate, AOV, product sales, traffic sources, and customer cohorts
Prepare recurring (weekly/monthly) performance updates and deep dives
Identify insights and make clear suggestions (e.g. "best-selling variant needs push", "high returns on item X")

3. Tech Stack & Tool Integration:

Manage proper tracking with GA4, Meta Pixel, Klaviyo, and other Shopify apps
Build and automate reporting dashboards (using tools like Data Export Reports, Lifetimely, or Google Sheets)
Implementing and optimizing relevant Shopify apps that help drive sales & operational performance

4. CRM & CRO Optimization:

Diagnose drop-offs from product view to checkout
Support content, brand, and performance teams with product-level feedback
Oversight over customer comms - newsletter, transactional emails, etc.

5. Strategic Decision Support:

Be a sparring partner to the leadership team on what’s working and why
Regularly present ideas for product portfolio, marketing, website, or funnel optimizations
Highlight trends early: e.g. changes in customer behavior, product fatigue, repeat rates
P&L overview and understanding aligned with key financial recommendations

Preferred Qualifications (Must-have/Nice-to-have)

Must-have:

5+ years in E-Commerce management, Shopify, and digital analytics
Excellent understanding of Shopify Admin (products, reporting, analytics)
Proficient in Google Sheets/Excel (pivot tables, lookups, trend analysis)
Data-driven, structured and detail-obsessed
Clear written and spoken english

Nice-to-have:

Fashion, apparel, or merch DTC background
UX and visual merchandising insight
Experience working in start-up or scale-up environments

Benefits & Working Conditions

Health insurance coverage.
Flexible work schedules that promote work-life balance.
Generous allocation of 26 vacation days per year.
Collaborative and supportive work environment.
Opportunity for professional growth and development.
Modern and well-equipped office space in a convenient location.

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About us

As one of the leading agencies in Portugal, our reputation for excellence is a testament to our philosophy of pushing the boundaries in textile sourcing and production.

Over the years, we have brought our expertise and industry insight to 150+ apparel, fashion, and luxury clients, working exclusively with factories that share our ethos of transparency, quality, and environmental responsibility.

We believe that exceptional products require not only a deep understanding of the industry, but also an unwavering dedication to constant improvement and innovation. That's why we approach every project by leveraging our extensive network of suppliers to explore and adopt new trends in manufacturing, technology, and sustainability.

We are committed to minimising our environmental impact, supporting ethical practices, and promoting positive social change to create a more inspiring future for all.

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Thank you for your interest in ROVO. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to r.soares@ronzinovonoswald.com